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CUSTOMER CARE
If you have a question about any of our products, or about how the Obus online store works please be in touch, and we'll get back to you!
e. online@obus.com.au
In the meantime... Hopefully we have answered most things below... 
CURRENCY AND PAYMENT
All prices shown on the Obus online store are in Australian dollars (AUD). All payments are billed in AUD. Currency conversions are set by your bank and any charges further to this will be made by your bank.
All prices are inclusive of GST for Australian customers. Prices for all International orders are GST exclusive; however all International orders include a 10% service and handling fee. This fee exists to cover higher costs associated with offshore orders.
Obus offers the following payments options: Pay Pal, Visa, Visa Debit, MasterCard, MasterCard Debit and American Express. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.
SIZING
Choosing the right size is pretty important! To help you decide which size to buy, Obus sizing information is listed below, including how to measure yourself correctly if you're not sure of your size. Any fit information particular to a garment will be listed within the individual item description.
 
Body Measurements
Sizes may vary across countries and brands. Please use the above conversions as a guide, however Obus recommends measuring yourself in order to establish your size accurately.
How to Measure Yourself...
You will need a tape measure or a piece of string (if using string you can measure the string afterwards using a ruler). Measurements should be taken while breathing out... No point sucking your tummy in or the skirt you have your eye on will be too tight!
Bust
Bust measurement should be taken around the widest part of the bust with arms down.
Waist
This is the measurement around the narrowest part of your waist (so your true waistline).
Hips
Hip measurement should be taken around the widest point of the hip which is approximately 20cm below the true waistline. Everyone's a bit different in this department and your widest part may be slightly higher or lower than 20cm, but the most important thing is to measure your widest part.
HOW BEST TO CARE FOR YOUR OBUS GARMENT
To ensure the happiest travels for your Obus garment please read these care instructions and follow all the pointers recommended. If you decide to remove the care label for wearing ease please retain it in a safe place for reference when laundering, and be sure to always remove any extra bits like belts, brooches and removable trims before cleaning.
Hand Washing
Because we like to make your travels with Obus as easy as possible a lot of our garments are hand washable. For best results use a mild liquid product designed for hand washable or delicate garments. Eucalyptus products are great for woollens, however we do not recommend using them on other fabrics or yarns and especially our custom prints. Make sure the detergent is completely dissolved in cool water. Immerse the garment and gently wash. Never rub or soak garments. Rinse the garment thoroughly in cool water.
Machine Washing
If our care instructions recommend machine washing your garment use only the gentle cycle. Follow the directions on your laundry product. If advised, cool rinse well and use a gentle spin cycle. If the label states "Drip Dry" then remove the garment before the spin cycle.
Drying
In most cases Obus recommends you drip dry your garments in shade as direct sunlight will often fade and age your garment prematurely. It is a good idea to hang your garment inside out and using a coat hanger to avoid any unwanted stretching and peg marks. If we recommend you dry your garment flat, this means pushing it in to shape on a flat surface with a towel to lay the garment on and allowing it to dry there, this is often the case with delicates and knitwear. We very rarely recommend using a tumble dryer for your garment or knitwear, but if we do, your care label will state 'May Be Tumble Dried'.
Dry Cleaning
Often with silks, tailoring and anything that's extra special we will recommend Dry Clean Only. If its for a suit its a good idea to dry clean both pieces together to avoid any slight colour variations occurring. To get the most out of your dry cleaning point out any specific marks or stains that have occurred and be sure to give your trusted dry cleaner the care label if you have removed it at an earlier date so that they can follow the recommended instructions. Not all Obus garments are dry cleanable but we will be sure to label them with 'Do Not Dry Clean' if this is the case.
Pressing and Steaming
All fabrics require a different temperature when it comes to ironing, so be sure to take note of what is recommended before pressing or steaming your Obus garment. Many black or dark coloured fabrics will shine if pressed too heavily; to avoid this try pressing on the wrong side or using a pressing cloth. Some fabrics will appear to shrink when washed and these will have a message to steam and gently press on reverse side to resume size and shape on the care label. Garments with surface effects or embroidery should be pressed on the wrong side as this will retain the surface detail and give embroidery a raised appearance. Beading and sequins however should not be pressed unless advised on the care label that it is safe as some may be damaged by heat. Laces and trims also should be pressed with a cloth to avoid damage.
General Advice
For the best results treat stains immediately as the longer the stain is in the fabric the more difficult it will be to remove. Never store garments with stains. Read the care label as some fabric dyes may be damaged by spot cleaning. Do not rub stained areas as you may cause fabric damage and pilling, instead blot gently from the outside of the stain toward the centre. Use a spot cleaner recommended for the type of stain. Test spot cleaners on an inconspicuous area of the garment first. Water may set stains in some fabrics so if you are unsure as to the treatment do not use water, instead seek professional help from your local drycleaner. The drycleaner will need to know the nature of the stain and the length of time it has been in the fabric. A word on deodorants - allow them to dry completely before putting on your garment.
Jewellery
Clean gently with a soft cloth - avoid brushing as this could loosen the stones and setting. Avoid the use of detergents, ammonia, alcohol or jewellery cleaners as these are abrasive and could cause damage. It is recommended that after wearing on the skin wipe your jewels with a soft cloth to remove perfume and acid from the skin. Store in a dry place. Avoid contact with perfume, hairspray, make-up and water so do not wear while swimming or in the shower. Store pieces in the packaging provided and avoid storing with other pieces that may cause scratching.
Shoes
We recommend spraying or applying an appropriate protector before use on our leather footwear. For longevity, re-apply after every few weeks of wear.