OBUS terms & conditions
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CURRENCY & PAYMENT
All prices shown on the Obus online store are in Australian dollars (AUD). All payments are billed in AUD. Currency conversions are set by your bank and any charges further to this will be made by your bank.
All prices are inclusive of GST for Australian customers. Prices for all International orders are GST exclusive; however all International orders include a 10% service and handling fee. This fee exists to cover higher costs associated with offshore orders.
Obus offers the following payments options: Pay Pal, Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Zip Pay and AfterPay. The charges for any transactions made on this site are only debited from your card once the Checkout process is completed.
**Please note, refunds will be not be issued retrospectively for any items purchases pre sale**
SHIPPING & DELIVERY
|Click & Collect||Currently Unavailable||-|
|New Zealand||Flat Rate||$20|
|International Shipping.||Flat Rate||$30|
We are currently shipping to the following countries with more to be added when Covid-19 restrictions are lifted further and delivery times improve.
**Thank you for your understanding**
International Shipping charges above do not include possible taxes and charges imposed by the country of origin or destination. The responsibility of costs incurred for any customs duties, foreign taxes or other fees which may occur rest solely with the customer.
Please refer to the Australia Post website in regards to shipping time frames in the current Covid-19 climate.
Our courier partners are working super hard at the moment with the increased volume of deliveries. There has been a reduction in air freight and a reduction in staff due to hygiene and social distancing requirements therefore delays may be experienced by some of our customers. We appreciate your patience and understanding during this time.
Please allow 10 business days from dispatch to Australian metropolitan addresses. Regional areas may vary.
Deliveries are posted Monday-Friday during business hours. Purchases made on weekends or public holidays will generally be processed over the next 2-3 business days.
During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)
Please allow at least 24 hours from receiving your shipping confirmation, for tracking information to become available.
Obus recommends customers provide a secure delivery address, for example your place of employment.
Obus bears no responsibility for lost or stolen packages.
TRACKING YOUR PARCEL
On your shipping confirmation email, there will be a tracking number attached. For Sendle parcels you can find status & tracking information here:
For Australia Post parcels you can find status & tracking information here:
Domestic delivery information that may be affected by Covid-19 can be found here:
ONLINE RETURNS & EXCHANGES
We are currently offering an extended returns period. Your online purchase may be returned within 30 days provided the product is returned in original condition and a receipt is provided if change of mind occurs.
Merchandise must have all tags attached and be returned in original condition with your invoice and completed returns slip.
Product exchanges are like for like and subject to availability at the time the item is returned. There are no stock holds for online exchanges.
**Full priced merchandise is eligible for a refund, exchange or OBUS ONLINE credit note.
**Sale merchandise (inclusive of promotion) is not eligible for refund on change of mind purchases, an exchange or OBUS ONLINE credit note will be issued.
Credit notes expire 6 months from the date of issue.
As we are currently operating solely from the Obus warehouse, any faulty items will need to be posted to us to be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair if possible. Our returns address is: 22 Taplin St, Fitzroy North VIC 3068.
For hygiene reasons, earrings and stockings cannot be returned or exchanged.
Pre-orders can not be cancelled once order is placed.
RETURNING YOUR PURCHASE
Purchases made online must be returned to Obus Online. You can use the reverse of your picking slip and please ensure to fill out all the relevant information. If you misplace your picking slip, you can print and complete our returns form and then take your parcel to any post office and return it to the Obus Online Store. We advise using a trackable service.
22 TAPLIN ST
FITZROY NORTH, VIC, 3068
Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Obus is the responsibility of the customer.
Return postage costs are the customers responsibility. For your convenience, you can print and pay online for returning your purchase without going to the Post Office.
PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.
Please allow 3-5 business days for return/exchange processing once your parcel has arrived at Obus Online. We will notify you via email when the process is complete.
**We will not be accepting returns/exchanges at the warehouse in person, they must be posted to minimise contact due to Covid-19. Thanks for your understanding on this.
PROMOTIONS AND DISCOUNTS
Discounts and promotions are not valid on Gift Voucher sales.
We are unable to offer rain checks on sales or promotions in store or online.
Collect vouchers are not available to use during certain sales or promotions.
Collect vouchers are single use only. Points will not be reinstated if merchandise is returned.
Collect vouchers are not eligible for use in conjunction with Zip Pay and Afterpay in store purchases.
1 x Collect voucher can be used per order.
Once redeemed, Collect vouchers have a 60 day expiry date.
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Our Returns Policy is in addition to your rights under the Australian Consumer Law.
We want you to be 100% satisfied with your order. Please get in touch via firstname.lastname@example.org with any queries regarding your online purchase or return.