Returns + Exchanges
ONLINE RETURNS & EXCHANGES
We are offering an extended returns period. We offer a refund for full priced merchandise only. Your online purchase may be returned for refund (if applicable), exchange or credit note within 30 days, provided the product is returned in its original condition and a receipt is provided if change of mind occurs.
Sale merchandise can be returned but is not eligible for a cash refund. An online credit note will be issued and is valid for 6 months.
Merchandise must have all tags attached along with your invoice and completed returns slip.
Product exchanges are like for like and subject to availability at the time the item is returned. There are no stock holds for online exchanges.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where a hygiene label is not in place.
For hygiene reasons, earrings and stockings cannot be returned or exchanged.
Pre-orders cannot be cancelled once order is placed.
Returning your purchase
Purchases made online can currently only be returned to our warehouse via post. You can print and complete our returns form, take your parcel to any post office and return it to the Obus Online Store using a trackable service.
22 TAPLIN ST
FITZROY NORTH, VIC, 3068
Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Obus is the responsibility of the customer.
Please allow 14 days for return/exchange processing. We will notify you via email when the process is complete.
Return postage costs are the customers responsibility. For your convenience, you can print and pay online for returning your purchase without going to the Post Office.
PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.
Please allow 3-5 business days for return/exchange processing once your parcel has arrived at Obus Online. We will notify you via email when the process is complete.
We are not be accepting returns/exchanges at the warehouse in person, they must be posted to minimise contact due to Covid-19. Thanks for your understanding.
In the unfortunate event you have received an item you believe to be faulty, please email firstname.lastname@example.org to receive instructions on how to proceed.
As we are currently operating from the Obus warehouse with no stores open, any faulty items will need to be posted to us to be assessed by our team and repaired, replaced, or refunded on a case by case basis. We follow the ACCC guidelines in regards to this and reserve the right to repair if possible.