Returns + Exchanges
ONLINE RETURNS & EXCHANGES
We are currently offering an extended returns period. Your online purchase may be returned for refund (if applicable), exchange or credit note within 30 days, provided the product is returned in its original condition and a receipt is provided if change of mind occurs.
We offer a refund for full priced merchandise only. Sale merchandise (or items purchased on promotion) can be returned but are not eligible for a cash refund. An online credit note will be issued and is valid for 6 months.
If you have made a purchase with a store credit, the original gift card number and expiry date remains the same as when first issued.
Merchandise must be returned in original condition. Goods must not have been worn, be damaged and unwashed and have all tags attached along with your invoice and completed returns slip. Your return will be assessed for processing upon arrival. Please allow 3-5 business days for return/exchange processing once your parcel has arrived. We will notify you via email once the process is complete.
Product exchanges are like for like and subject to availability at the time the item is returned. There are no stock holds for online exchanges.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where a hygiene label is not in place.
For hygiene reasons, earrings and stockings cannot be returned or exchanged.
Pre-orders cannot be cancelled once order is placed.
Returning your purchase
Repack your order in the tissue and the reusable Obus postal bag. Ensure that you cover the original postage label. Purchases made online can be sent by post to us or returned in store. You can print and complete our returns form, take your parcel to any post office and return it to the Obus Online Store using a trackable service.
22 TAPLIN ST
FITZROY NORTH, VIC, 3068
Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Obus is the responsibility of the customer.
Please allow 14 days exchange processing. We will notify you via email when the process is complete and a new tracking number will be provided.
Return postage costs are the customers responsibility. For your convenience, you can print and pay online for returning your purchase without going to the Post Office: https://return.auspost.com.au/OBUS
Alternatively, you can set up a Sendle account and return your parcel here: https://www.sendle.com/en-au#signup-form-section
PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.
In the unfortunate event you have received an item you believe to be faulty, please email email@example.com to receive instructions on how to proceed.
Faulty items will need to be posted to us to be assessed by our team and repaired, replaced, or refunded on a case by case basis. We follow the ACCC guidelines in regards to this and reserve the right to repair if possible.