Terms & conditions relating to purchases from Obus' online store.

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Please note: If your return is from a purchase made in store, please contact the store for Instore Terms & Conditions.

CURRENCY & PAYMENT

All prices shown on the Obus online store are in Australian dollars (AUD). All payments are billed in AUD. Currency conversions are set by your bank and any charges further to this will be made by your bank.

All prices are inclusive of GST for Australian customers. Prices for all International orders are GST exclusive; however all International orders include a 10% service and handling fee. This fee exists to cover higher costs associated with offshore orders.

Obus offers the following payments options: Pay Pal, Visa, Visa Debit, MasterCard, MasterCard Debit, American Express and AfterPay. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

SHIPPING & DELIVERY

SHIPPING FEES

Location

Order value

Shipping fee

Australia

Under $150

$10

Australia

Over $150

FREE

New Zealand

Under $350

$20

New Zealand

Over $350

FREE

Rest of the world

Under $350

$30

Rest of the world

Over $350

FREE

International Shipping charges above do not include possible taxes and charges imposed by the country of origin or destination. The responsibility of costs incurred for any customs duties, foreign taxes or other fees which may occur rest solely with the customer.

DELIVERY TIMES

If STORE PICKUP is selected as the shipping method, please note your order will be ready for pick up from our Northcote store located at 285 High Street, Northcote, Victoria 3068 once you receive your shipping confirmation email.

Please allow 10 business days from dispatch to Australian metropolitan addresses. Regional areas may vary.

Please allow 5-15 business days from dispatch to International addresses. Delivery time may vary due to customs and processing systems.

Deliveries are posted Monday-Friday during business hours. Purchases made on weekends or public holidays will generally be processed over the next 2-3 business days.

During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)

Obus recommends customers provide a secure delivery address, for example your place of employment. Obus bears no responsibility for lost of stolen packages.

ONLINE RETURNS & EXCHANGES

Merchandise must be returned within 14 days of the date you received your item/s. 

Merchandise must have all tags attached and be returned in original condition with your invoice and completed returns slip. 

Permanent/Final Sale items (marked "Final Sale" in the product description) can not be refunded if change of mind occurs.

Product exchanges are like for like and subject to availability at the time the item is returned.

Full priced merchandise is eligible for a refund, exchange or OBUS ONLINE credit note. If returned in store, full priced merchandise is eligible for a refund, exchange or OBUS INSTORE credit note.

Sale merchandise (inclusive of promotion) is not eligible for refund on change of mind purchases, and if returned to an Obus store, an exchange or OBUS INSTORE credit note will be issued.

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where a hygiene label is not in place.

For hygiene reasons, earrings and stockings cannot be returned or exchanged. 

RETURNING YOUR PURCHASE

Purchases made online may be returned to any Obus store. Alternatively, you can print and complete our returns form, take your parcel to any post office and return it to the Obus Online Store using a trackable service.

OBUS
RETURNS/EXCHANGES
22 TAPLIN ST
FITZROY NORTH, VIC, 3068
AUSTRALIA

Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Obus is the responsibility of the customer.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.

Please allow 14 days for return/exchange processing. We will notify you via email when the process is complete.

PROMOTIONS AND DISCOUNTS

Discounts and promotions are not valid on Gift Voucher sales or existing store laybys.
We are unable to offer rainchecks on sales or promotions instore or online. Collect vouchers may not be available to use during certain sales or promotions.

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Our Returns Policy is in addition to your rights under the Australian Consumer Law.

We want you to be 100% satisfied with your order. Please get in touch via enquiries@obus.com.au with any queries regarding your online purchase or return.