PRIVACY POLICY

OBUS is committed to protecting your privacy and providing a safe and secure shopping experience. This Privacy Policy outlines how we collect, use, disclose and store your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner website at www.oaic.gov.au.

What is Personal Information?

Personal Information is information or an opinion that identifies an individual. This may include your name, postal address, email address, phone number, payment details and any other information you provide to us when shopping with OBUS, creating an account, subscribing to our marketing, or contacting us.

Why We Collect Personal Information

We collect Personal Information to:

  • process and fulfil orders

  • provide customer support

  • communicate with you about your orders or enquiries

  • manage returns and exchanges

  • improve our products, services and website experience

  • provide marketing communications and promotions

  • administer our loyalty program and rewards

You may unsubscribe from our email marketing at any time using the unsubscribe link included in our emails. To opt out of SMS marketing, reply STOP to any text messages received from us.

How We Collect Personal Information

We generally collect Personal Information directly from you when you:

  • place an order

  • create an account

  • subscribe to our newsletter or SMS marketing

  • contact us via email, phone or social media

  • participate in promotions, surveys or loyalty programs

  • browse or interact with our website

We may also receive information from trusted third-party providers including payment processors, ecommerce platforms and marketing service providers.

Cookies and Website Analytics

Our website may use cookies, pixels and analytics tools to improve your browsing experience, personalise content and marketing, and better understand how visitors use our site. These technologies may collect information such as browser type, device information, pages visited and time spent on our website.

You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.

Disclosure of Personal Information

Your Personal Information may be disclosed to trusted third-party service providers who assist us in operating our business, including:

  • payment processors

  • shipping and fulfilment providers

  • ecommerce and website platforms

  • email and SMS marketing providers

  • analytics and advertising partners

We may also disclose Personal Information where required or authorised by law.

Some third-party providers may store or process data overseas. We take reasonable steps to ensure that any overseas providers handle your Personal Information securely and in accordance with applicable privacy laws.

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it.

Accessing or Updating Your Personal Information

You may request access to the Personal Information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

We may require proof of identity before releasing or updating Personal Information.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes to our practices, legal obligations or services. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your Personal Information, please contact us:

OBUS
285 High Street
Northcote VIC 3070

enquiries@obus.com.au
03 9482 5209