Shipping & Delivery

Whether you're shopping from around the corner or across the world, we're here to make getting your OBUS order as easy as possible.

Shipping Rates

Delivery Method Order Value Shipping Cost
Click & Collect – Northcote $50+ FREE
Same Day Melbourne Delivery Any From $10
Australia – Standard $250+ FREE
Australia – Standard Under $249.99 $10
Australia – Express $500+ FREE
Australia – Express Under $500 $15
New Zealand – Standard $250+ FREE
New Zealand – Standard Under $249.99 $20
International – Other Countries $400+ FREE
International – Other Countries Under $400 $40

All prices are in AUD. Free shipping thresholds exclude Gift Card purchases.

Ordering & Processing

Once you've placed your order, you'll receive an email confirmation with your order number and purchase details.

Orders are typically packed within 2–4 business days, excluding weekends, public holidays and peak sale periods.

Once your order has been dispatched, we'll send you a shipping confirmation email with tracking details.

A few things to know:

  • Orders placed separately cannot be combined for shipping.

  • If an item is unexpectedly unavailable, we'll notify you and arrange a prompt refund for that item.

  • If you've ordered a pre-sale item alongside available stock, your order will be shipped together once all items are ready, unless otherwise arranged.

  • If you need to change your delivery address after placing an order, please contact us as soon as possible. Updating your account details won't automatically update an existing order.

Australian Delivery

We ship Australian orders using Australia Post.

Once your parcel has been dispatched, you'll receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Delivery timeframes

As a guide, allow 1-4 business days from dispatch for delivery to Australian metropolitan addresses. Regional and remote locations may take longer.

Express Post is our fastest Australia Post delivery option, however next-business-day delivery is not guaranteed.

Delivery times may vary during busy sale periods, public holidays or due to delays within the Australia Post network.

Tracking your order

You can follow your parcel's journey through Australia Post Tracking.

We recommend signing up for an Australia Post account to receive regular delivery updates.

Signature on delivery

Our parcels require a signature on delivery. If you're not home, your parcel will generally be taken to a nearby post office for collection.

If you would prefer Authority to Leave, please contact enquiries@obus.com.au to discuss your options.

Please note that OBUS cannot accept responsibility for parcels lost or stolen after delivery where Authority to Leave has been requested.

If your order is not able to be left in a safe place and is taken to your local post office, we recommend collecting asap to avoid a Return To Sender/restocking charge of $30.  The amount will be deducted from the cost of your order.  If an order is returned outside of the returns period via RTS, a store credit will be applied (not a refund if previously eligible)

Same Day Melbourne Delivery

Need your OBUS order in a hurry? We offer Same Day Delivery to selected Melbourne suburbs.

How it works

  • Available Monday to Friday, excluding public holidays

  • Order before 11am for same-day delivery

  • Orders placed after 11am are scheduled for the following business day

  • Delivery starts from $10, depending on your postcode

  • You'll receive email and SMS updates with tracking details once your order has been dispatched

  • Our courier aims to deliver within four hours of collection, with 7pm as the latest delivery time

A few important details

Please choose an address where someone will be available to receive your order.
If this is not possible, we strongly recommend using Australia Post Parcel Lockers.

Signature on delivery is required unless you select Authority to Leave. OBUS cannot accept responsibility for lost or stolen parcels where Authority to Leave has been authorised.

Same Day Delivery is not available to hospitals, shopping centres, airports, attractions, theatres or parcel lockers.

This service may be unavailable during sale and promotional periods.

If your order does not arrive on the scheduled day, your Same Day Delivery fee will be refunded to your original payment method.

If our courier is unable to deliver your parcel and it is returned to our warehouse, your order will be cancelled and a $30 charge deducted from your refund.

Same Day Delivery is provided by an independent courier service and is not affiliated with Australia Post.

Same Day Delivery Rates

Delivery costs are based on your postcode and calculated at checkout.

$10 Delivery

3000, 3002, 3003, 3044, 3053, 3054, 3057, 3065, 3066, 3067, 3068, 3070, 3071, 3078, 3084, 3206

$12 Delivery

3006, 3008, 3031, 3032, 3039, 3040, 3051, 3052, 3055, 3056, 3058, 3072, 3079, 3081, 3101, 3102, 3103, 3121, 3122, 3181, 3182, 3205

$15 Delivery

3011, 3012, 3013, 3019, 3034, 3041, 3042, 3046, 3073, 3074, 3075, 3083, 3085, 3087, 3105, 3107, 3108, 3124, 3126, 3127, 3142, 3143, 3144, 3145, 3146, 3161, 3183, 3184, 3185, 3207

$20 Delivery

3015, 3016, 3018, 3020, 3021, 3023, 3026, 3027, 3028, 3033, 3037, 3043, 3047, 3048, 3049, 3059, 3061, 3062, 3076, 3082, 3088, 3106, 3109, 3111, 3125, 3128, 3129, 3130, 3147, 3148, 3155, 3163, 3166, 3186, 3187, 3188, 3190, 3191, 3192, 3204

Free Click & Collect – Northcote

Prefer to pick up your order? Choose Click & Collect at checkout for free collection from our Northcote store.

Minimum order value: $50

Click & Collect orders are prepared by our warehouse team Monday to Friday.

Once your order is ready, you'll receive an email notification with collection instructions.

Please wait until you receive your collection confirmation before visiting the store, as online orders cannot be fulfilled directly from store stock.

When collecting your order, have your confirmation email ready to show our team.

Please collect your order within seven days of receiving your collection notification.

Orders placed after 11am on Friday will generally be available the following week. Additional processing time may apply during sale and promotional periods.

International Shipping

We ship to New Zealand and selected international destinations.

International delivery times vary depending on your location, local postal services and customs processing.

Customs Duties & Taxes

International shipping charges do not include any customs duties, import taxes or additional fees imposed by the destination country.

These charges are the responsibility of the customer.

Orders to the United States

If you're shopping from the USA, please contact enquiries@obus.com.au to arrange your purchase.

We'll provide an invoice that includes applicable tariffs and shipping charges before processing your order.

Phone Orders

Found something you love that's no longer available online?

Our Northcote team may be able to help with a phone order, subject to stock availability.

Call 03 9482 3330 to check availability and discuss delivery options.

Returns & Exchanges

Need to return or exchange something?

Visit our Returns & Exchanges page for everything you need to know.

Need a Hand?

If you have questions about your order, shipping or delivery, we're here to help.

Email enquiries@obus.com.au