Frequently Asked Questions

To join Obus Travel Club, just create an Obus account via https://obus.com.au/account/register - no purchase is necessary!

If you regularly shop with us - just Log in as usual, and click ‘My Obus Travel Club Points’ from your Account dashboard or the ‘Obus Travel Club’ popup at the bottom of on any screen to access all the new benefits!

If you previously had an Obus Collect account, all of your points have been transferred over to the Obus Travel Club for you. Log in to see your points balance, earn points, redeem rewards (and discover the extra perks you receive as you move up each Membership level). Enjoy!

You can earn points by creating an account, shopping with us (online and instore), following us on social media, reviewing your Obus goodies and more!

To receive points for your online purchases, you MUST be signed in to your Obus account prior to Checkout.

For every AU$1 you spend (excl. GST) you receive 1 point.

All points balances accrued with Obus Collect have been transferred to Obus Travel Club. You can continue to redeem 1000 points for $50 OFF reward, or choose a smaller reward sooner - it’s up to you!

This could be for a couple of reasons. All Collect points balances have been correctly transferred to your Obus Travel Club account.

a) If you access points via your Apple Wallet, this method of points tracking was discontinued in early 2019 and and doesn't take into account any rewards redeemed or return adjustments made between May 2019 - Oct 2020.

b) You may have more than one account which has accrued points.

This can happen if you use a specific email at Checkout, without logging in to your Obus account prior to making a purchase. If you think this may be the case, please email enquiries@obus.com.au and we'll ensure one account is active so you can log in to earn points, redeem rewards and move up Membership Levels using one primary email address.

Your points expire on a rolling 6 months basis based on your account activity. This means you keep all your points as long as you log in to make a purchase to earn/redeem points within every six month period from when you create your account (or from Oct 11, 2020 for those who were Collect Club members). For example, if you have 1000 points as of Oct 11 2020, and you log in to your account and make a purchase on December 5th 2020 earning 289 points, that means your 1289 points are now set to expire on June 5th 2021.

Rewards are valid for 6 months. These can be accessed via the 'Obus Travel Club' popup when you're logged in to your account.

Click 'Ways to redeem', 'View' and 'Redeem' on the voucher you want to use. If you click 'Apply Code', we'll add it straight to the discount code field for you at Checkout!

Once you click 'Redeem', you'll also receive an email with the discount code, if you'd prefer to use it at a later time.

When your purchase a gift card you will not earn points for the purchase. However, points will be earned by the recipient of the gift card when they go to spend it.

You cannot redeem more than one reward/discount code at a time.

However, if you are an Adventurer or Voyager Level Member you will receive your Free Shipping Perks automatically at checkout so you can redeem rewards at Checkout.

For eligible returns, the item will be refunded in full or in part, and the Points earned will be deducted from your account automatically. If you entered a new Obus Travel Club Level with an order and that order is refunded, you may no longer be in that Level. If you have made a purchase using rewards, and return the purchase, the reward will not be reinstated, as all rewards are one-use only.

You must keep your personal information on your account up-to-date. Just Log in via the main menu of the website, click 'My Account' from the dropdown, and you’ll be able to update your address, review your order history and access your Obus Travel Club points and rewards. For any other changes contact us at enquiries@obus.com.au.