RETURNS + EXCHANGES

We want to make shopping online with Obus as easy as possible.

Please take care to read the garment description and size chart to aid your decision making. Our team is here
to answer questions and help you make the right choice – chat to us instore, or via email, social or website chat.

We hope you love each Obus piece you purchase,
however if something is not right,
please see below to find the options available to you for a return or exchange.

Returns + Exchanges  

Full price online purchases can be returned for refund, exchange or credit note within 30 days from the date you receive the item, provided it meets the below criteria (purchases made as of Sep 1, 2023).

Sale + promo purchases are eligible for a refund/exchange/credit note however they must be returned within 14 days of receiving.

MERRY PEOPLE X OBUS RETURNS.
Please email enquiries@obus.com.au asap to initiate return process.
Free 30 day returns applies where full price is paid. If a discount or promo code is used, items must be received back to OBUS within 14 days of receiving.

For Click + Collect purchases items must be returned within 14 days of receiving the Ready For Pick Up notification via email.
 
Full price instore purchases can be returned for a refund within 7 days of purchase, or for an exchange or store credit within 30 days from the date of purchase.  
Instore sale purchases must be returned within 14 days and are eligible for an exchange or store credit.
 
To return or exchange an item it must meet the below criteria

  • Proof of purchase is required to return or exchange an item. 
  • Merchandise must be returned in original, resalable condition with swing tags attached.  
  • Goods must not have been worn, damaged or show signs of being washed. Trying on your purchase before making your decision is encouraged, however garments that appear to have been worn will not be accepted. 
  • For hygiene reasons, earrings, socks and stockings cannot be returned or exchanged. Swimwear must be returned with the hygiene sticker in place.
  • Items purchased on ‘Final Sale’ cannot be returned for exchange or credit note.  
  • If you have received a ‘Gift With Purchase’ and make a return, the gift must also be returned (unused) or the cost of the gift will be deducted from your purchase.  

Online purchases can be returned online or exchanged/returned instore. Instore purchases can be returned or exchanged instore only.  
 
Your return or exchange will be assessed by our experienced online or instore team members. If the items do not meet our criteria, we reserve the right to decline the item.  

How to return an online purchase

Please note we do not accept returns in person at our warehouse.  

Your returns form is on the reverse of your packing slip. Please fill out all the information & take your parcel to any post office. We recommend using a trackable service. 
 
Address your return to: 
Obus Online 
285 High St,
Northcote VIC 3070

AUSTRALIA 

Please pack your parcel carefully as any damage incurred in transit to Obus is the responsibility of the customer.  Please try to avoid using extra packaging when repacking your return.  

Your return will be processed within 3-5 business days of receiving.

Please allow 14 days for processing an exchange. We will notify you via email when the process is complete, and a new tracking number will be provided.   

Return postage costs are at the expense of the customer. For your convenience, we've preloaded our details into an Australia Post portal so you can print your own postage label & pay for your return online here. You can then place your return directly in a post box without going to the post office.

If you are using the online return process with Australia Post, please note that you must still include the Obus returns form with your item/s. 

PLEASE NOTE: If you return an item to Obus, the original shipping charges are non-refundable. If you return a product on which duty and/or tax has been paid, we are unable to refund the duty or taxes. 

For Australia Post parcels click here to find status & tracking information.

How to return a click + collect purchase

Click + Collect  orders are subject to the same criteria as online purchases (see above). Items must be returned for refund (if applicable), exchange or credit note within 14 days from the date you received the 'Ready for Pick Up' notification. 

Product exchanges are subject to availability. If the item you are exchanging is of higher value, an invoice will be issued which must be settled within 24 hours. If the item is of lesser value, a refund will be issued (for full priced items), or a credit note (for sale/promotional items). 

How to return an instore purchase

Items purchased at full price may be returned within 7 days for a refund and up to 30 days for an exchange or credit note.

Items purchased on sale or promotion or with a discount code are only eligible for exchange or credit note within 14 days of purchase.

Items must be returned in original condition, including swing tag attached.

Proof of purchase is required for all returns + exchanges.

No returns or exchange on items marked FINAL SALE.
Socks, stockings, earrings + skincare products cannot be returned due to health reasons.

We reserve the right to offer repairs on items deemed faulty. A replacement or exchange will be at the discretion of the Manager.


Click + Collect  orders are subject to the same criteria as online purchases (see above). Items must be returned for refund (if applicable), exchange or credit note within 14 days from the date you received the 'Ready for Pick Up' notification. 

Credit Notes

Online & instore credit notes are valid for 12 months* Please take note of the expiry on your credit note. 
 
Our policy for issuing a credit note for the return of item/s that are purchased during a promotional period is in line with ACCC guidelines. 

If you have made a purchase with a store credit, the original code and expiry date remains the same as when first issued.   

Close to expiry reminders will not be sent. Please take note of the expiry date included within the initial email notification.
 
Credit Notes cannot be used to purchase Gift Cards.  
*effective as of June 8, 2023

Faulty Items

We take utmost care in the making of our products, however in the unfortunate event you have received an item you believe to be faulty, please email enquiries@obus.com.au. Please include photos of the fault and proof of purchase, and we will contact you with instructions on how to proceed.Items that have been damaged through wear and tear or misuse (such as not following care instructions correctly) will not be eligible for replacement, exchange, or refund. If shoes have been worn, they are no longer in re-sellable condition therefore cannot be returned.If your item is deemed faulty it will be repaired, replaced, or refunded. Obus follows ACCC guidelines regarding faulty items, and reserves the right to repair if possible. In the event your item is deemed not faulty, the item will be returned to you.  For specific information about Promotions & Travel Club Discounts view our full Terms and Conditions click here