RETURNS & EXCHANGES

We hope you love every OBUS piece you purchase. But if something isn't quite right, we're here to help.

We want you to shop with confidence, so we encourage you to read our product descriptions and size guides carefully before purchasing. If you need a little extra guidance, our friendly team is always happy to help.

Below you'll find everything you need to know about returns, exchanges and store credits.

Purchase Type Return Period Your Options
Online – Full Price Within 14 days of delivery Refund, exchange or store credit
Online – Sale & Promotional Within 14 days of delivery Exchange or store credit
In-Store – Full Price Within 14 days of purchase Refund, exchange or store credit
In-Store – Sale Within 14 days of purchase Exchange or store credit
Click & Collect Within 14 days of Ready for Pick Up notification Subject to original purchase conditions
Final Sale No change-of-mind returns Statutory rights for faulty items still apply

Good to know: Purchases made using a welcome discount code or Travel Club loyalty points are considered full-price purchases for the purposes of this policy.

All returns must meet the eligibility conditions below.

Return Conditions

To be eligible for a change-of-mind return or exchange:

  • Proof of purchase must be provided.

  • Items must be in their original, resalable condition with swing tags attached.

  • Items must be unworn, unwashed and undamaged.

  • Swimwear must be tried on over underwear and returned with the original hygiene liner intact.

  • Earrings, socks, stockings and skincare products cannot be returned or exchanged for change of mind due to hygiene reasons.

  • Final Sale purchases cannot be returned for change of mind.

You're welcome to try on your OBUS pieces at home, just as you would in-store. However, items showing signs of wear or washing cannot be accepted as change-of-mind returns.

Gift With Purchase

If your order included a Gift With Purchase and you return an item, the unused gift must also be returned. If you choose to keep the gift, its value will be deducted from your refund or credit.

This condition does not apply to Travel Club Gift Boxes.

These conditions do not limit your rights under Australian Consumer Law.

How to Return an Online Purchase

Online purchases can be returned by post or brought into our Northcote store.

Returning by Post

  1. Complete the returns form on the reverse of your packing slip.

  2. Carefully pack your item, with tags attached and the completed form included.

  3. Arrange return postage using Australia Post or another trackable delivery service.

  4. Send your parcel to the address below.

Return Address

OBUS Online – Returns

285 High Street

Northcote VIC 3070

Australia Post Returns

For convenience, you can arrange and pay for your return postage through our Australia Post Returns Portal.

Once you've printed your label, you can lodge your return through Australia Post.

Please remember to include your completed OBUS returns form inside your parcel.

Important Return Information

  • Return postage is at the customer's expense for change-of-mind returns.

  • We recommend using a trackable postage service.

  • Please pack your items securely and reuse packaging where possible.

  • Returns cannot be dropped off directly at our warehouse.

  • Original shipping charges are non-refundable for change-of-mind returns.

  • Customs duties and international taxes paid on your order cannot be refunded by OBUS.

For international returns, please use your local postal service.

Exchanges

Looking for a different size?

We offer exchanges for the same style in an alternative size, subject to availability.

Please allow to 4-7 days for your exchange to be processed.

Once your exchange has been dispatched, we'll email you a confirmation with new tracking details.

Returning an In-Store Purchase

Items purchased at our Northcote store must be returned in-store.

Full-price purchases

Eligible full-price purchases can be returned for a refund, exchange or store credit within 14 days of purchase.

Sale purchases

Eligible sale items can be returned for an exchange or store credit within 14 days of purchase.

If a suitable exchange isn't available, we'll issue a store credit valid for 12 months.

All returns must meet our return conditions and be accompanied by proof of purchase.

Click & Collect Returns

Click & Collect purchases follow the same return conditions as other online purchases, with some important timeframes.

  • Orders must be collected within seven days of receiving your Ready for Pick Up notification.

  • The 14-day returns period begins when your Ready for Pick Up notification is sent, not when your order is collected.

  • Orders collected more than 14 days after the notification are considered Final Sale for change-of-mind purposes.

We recommend collecting your order promptly so you have time to try on your pieces and arrange a return if needed.

Your rights under Australian Consumer Law still apply.

Store Credits

OBUS store credits are valid for 12 months from the date of issue and can be redeemed online or in-store.

Please keep the following in mind:

  • Your store credit expiry date is shown on your credit note.

  • Reminders are not sent before expiry.

  • Expired credits cannot be extended or reinstated under our change-of-mind policy.

  • If you make a purchase using store credit and subsequently return that purchase, the original credit code and expiry date will continue to apply.

  • Store credits cannot be used to purchase Gift Cards.

Faulty Items

We take great care in the design and production of our OBUS pieces. However, if you believe you've received a faulty item, please get in touch.

Email enquiries@obus.com.au with:

  • Your order number or proof of purchase

  • A brief description of the issue

  • Clear photographs showing the fault, where possible

Our team will review the information and guide you through the next steps.

Your Consumer Rights

All purchases are covered by the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement. For a minor failure, OBUS may offer a repair within a reasonable time. Other remedies may apply depending on the circumstances.

Normal wear and tear, accidental damage and damage caused by misuse or failure to follow care instructions are not generally considered manufacturing faults.

Our change-of-mind return restrictions do not affect your statutory consumer guarantees.

Returns for EU Customers

If you're purchasing from the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order.

To arrange a return or discuss your rights, please contact enquiries@obus.com.au.

Return postage is generally at the customer's expense for change-of-mind returns.

Please ensure items are returned unworn, with tags and original packaging where applicable.

Additional statutory rights may apply.

Promotions & Travel Club

For further details on promotional offers, discount codes and Travel Club benefits, please visit our Terms & Conditions.

Need Some Help?

Not sure whether your item is eligible for return, or need some guidance with sizing?

We're always happy to help.

Email enquiries@obus.com.au or visit our Northcote store for assistance.