Online Returns + Exchanges
ONLINE RETURNS + EXCHANGES
Your online purchase may be returned for refund (if applicable), exchange or credit note within 14 days from the date you received the item, provided the product is returned in its original condition and a receipt is provided if change of mind occurs.
We offer a refund for full priced merchandise only. Sale merchandise (or items purchased on promotion) can be returned for change of mind, but are not eligible for a cash refund. An online credit note will be issued and is valid for 6 months.
Please take note of the expiry on your credit note as they do not have an infinite expiry. Our policy in regards to issuing a credit note for the return of merchandise that are sale or promotional items, is in line with ACCC guidelines.
If you have made a purchase with a store credit, the original gift card number and expiry date remains the same as when first issued.
Merchandise must be returned in original, perfect condition. Goods must not have been worn, be damaged and unwashed and have all tags attached along with your completed return slip which can be found on the reverse of your invoice. Your return will be assessed for processing upon arrival. If the items do not meet our criteria, your return will not processed. Please allow 3-5 business days for return/exchange processing once your parcel has arrived. We will notify you via email once the process is complete.
There are no stock holds for online exchanges.
If a Travel Discount Code has been used for your purchase, Travel Club Points will not be reinstated if you are returning your item. All points are forfeited as per our Terms + Conditions which can be found here.
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where a hygiene label is not in place.
For hygiene reasons, earrings and stockings cannot be returned or exchanged.
Pre-orders cannot be cancelled once order is placed.
SPECIAL PROMOTIONS + TRAVEL CLUB
Promotions are only valid for day/s as advertised, subject to availability of product.
Travel Club Discount Codes cannot be redeemed on special promotions.
Travel Club Discount Codes are good for single use only. If you return an item, the voucher is not reinstated nor are your points.
Discounts and promotions do not apply to the purchase of Gift Cards.
RETURNING YOUR ONLINE PURCHASE
Repack your order in the tissue and the reusable Obus postal bag. Ensure that you cover the original postage label. Purchases made online can be sent by post to us or returned in store. On the reverse of your receipt, please fill out all the information & take your parcel to any post office and return it to the Obus Online Store using a trackable service.
22 TAPLIN ST
FITZROY NORTH, VIC, 3068
Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Obus is the responsibility of the customer.
Please allow 14 days exchange processing. We will notify you via email when the process is complete and a new tracking number will be provided.
Return postage costs are the customers responsibility. For your convenience, you can print and pay online for returning your purchase without going to the Post Office: https://return.auspost.com.au/OBUS
Alternatively, you can set up a Sendle account and return your parcel here: https://www.sendle.com/en-au#signup-form-section
PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.
In the unfortunate event you have received an item you believe to be faulty, please email firstname.lastname@example.org to receive instructions on how to proceed.
Faulty items will need to be posted to us to be assessed by our team and repaired, replaced, or refunded on a case by case basis. We follow the ACCC guidelines in regards to this and reserve the right to repair if possible.