ONLINE PURCHASES

Postal orders may be returned for refund (if applicable), exchange or credit note within 14 days from the date you received the item, provided the product is returned in its original condition and a receipt is provided if change of mind occurs.  

Click + Collect orders may be returned for refund (if applicable), exchange or credit note within 14 days from the date you received the 'Ready for Pick Up' notification.

We offer a refund for full priced merchandise only. 

Sale merchandise (or items purchased on promotion) can be returned for change of mind, but are not eligible for a cash refund.  An online credit note will be issued and is valid for 6 months. 

Please take note of the expiry on your credit note as they do not have an infinite expiry.  Our policy in regards to issuing a credit note for the return of merchandise that are sale or promotional items, is in line with ACCC guidelines.

If you have made a purchase with a store credit, the original code and expiry date remains the same as when first issued.  

Merchandise must be returned in original, perfect condition.  Goods must not have been worn, be damaged and unwashed and have all tags attached along with your completed return slip which can be found on the reverse of your invoice.  Your return will be assessed for processing upon arrival.  If the items do not meet our criteria, your return will not processed.  Please allow 3-5 business days for return/exchange processing once your parcel has arrived.  We will notify you via email once the process is complete.

Product exchanges are subject to availability. If the item you are exchanging is of higher value, an invoice will be issued which must be settled within 24 hours. If the item is of lesser value, a refund will be issued for full priced items or a credit note for sale/promotional items. There are no stock holds for online exchanges.
If a Travel Discount Code has been used for your purchase, Travel Club Points will not be reinstated if you are returning your item.  All points are forfeited as per our Terms + Conditions which can be found here Any rewards discounts that are applied to the order, are distributed equally to the applicable items in the order when completing a return. 

 

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where a hygiene label is not in place.

For hygiene reasons, earrings and stockings cannot be returned or exchanged. 

Pre-orders cannot be cancelled once order is placed.

Store Credits cannot be used to purchase Gift Cards.

Any FREE GIFT BOXES that are received as part of a promotion, must be returned along with the item that is being returned or the cost of the gift box will be deducted from your purchase.

RETURNING YOUR ONLINE PURCHASE

We do not accept returns in person at our warehouse.   Repack your order in the tissue and place in a satchel.   Purchases made online can be sent by post to Obus Online or returned to our Northcote Store.

On the reverse of your receipt, please fill out all the information & take your parcel to any post office and return it using a trackable service.

Obus Online
22 Taplin St.
Fitzroy Nth, VIC, 3068
AUSTRALIA

Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Obus is the responsibility of the customer.

Please allow 14 days exchange processing. We will notify you via email when the process is complete and a new tracking number will be provided.

Return postage costs are at the expense of the customer.  For your convenience, you can print and pay online for returning your purchase without going to the Post Office.

Please ensure if you using the online return process with Australia Post that you still include the returns form with your order.

Alternatively, you can set up a Sendle account and use a courier service.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.

IN STORE PURCHASES

May be returned or exchanged within 14 days of purchase, provided they are returned in original condition with tags attached and your proof of purchase.  

A store credit on full priced + sale items will be issued for change of mind, which is valid for 6 months to use either in store or online if a suitable exchange cannot be made. 

For hygiene reasons, earrings and stockings cannot be returned or exchanged. 

Swimwear must be returned with the hygiene sticker in place.

In the event you have received a faulty item, we follow the ACCC guidelines in regards to repairs.  We reserve the right to offer to repair the item.  Exchanges/refunds will be at the discretion of the Manager if we are unable to rectify.

Proof of purchase is required for all returns, exchanges or repairs.

No returns on final sale items, unless if deemed faulty.

FAULTY ITEMS

In the unfortunate event you have received an item you believe to be faulty, please email enquiries@obus.com.au to receive instructions on how to proceed.

For hygiene purposes, faulty items need to be washed and clean or the item may not be repaired.  The item will need to be posted to us to be assessed by our team and repaired, replaced or refunded on a case by case basis. We follow the ACCC guidelines in regards to this and reserve the right to repair if possible.

SPECIAL PROMOTIONS + TRAVEL CLUB

Promotions are only valid for day/s as advertised, subject to availability of product.

Travel Club Rewards cannot be redeemed on special promotions.

Travel Club Rewards are good for single use only.  If you return an item, the discount code is not reinstated.

Discounts and promotions do not apply to the purchase of Gift Cards.