Northcote Returns + Exchanges

Any items purchased from our Northcote Store, sale items included, may be returned or exchanged within 14 days of purchase, provided they are returned in original condition with tags attached and your proof of purchase.  

A store credit on full priced + sale items will be issued for change of mind, which is valid for 6 months to use either in store or online if a suitable exchange cannot be made. 

For hygiene reasons, earrings and stockings cannot be returned or exchanged. 

Swimwear must be returned with the hygiene sticker in place.

In the event you have received a faulty item, we follow the ACCC guidelines in regards to repairs.  We reserve the right to offer to repair the item.  Exchanges/refunds will be at the discretion of the Manager if we are unable to rectify.

Proof of purchase is required for all returns, exchanges or repairs.

No returns on final sale items, unless if deemed faulty.

SPECIAL PROMOTIONS + TRAVEL CLUB

Promotions are only valid for day/s as advertised, subject to availability of product.

Travel Club Rewards cannot be redeemed on special promotions.

Travel Club Rewards are good for single use only.  If you return an item, the discount code is not reinstated.

Discounts and promotions do not apply to the purchase of Gift Cards.